Frequently Asked Questions
Online Shopping
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- You can still place orders with us even if the item you need is on back order or classified as a special order item. We'll retain your order in our system until the stock becomes available. Once available, we will despatch the item(s) for delivery or notify you when it's ready for collection, depending on your chosen method.
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- No, you don't need an account to shop with us. Galvin Hardware welcomes both the public and trade customers. We strive to provide accessible service to all.
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- If you have a trade account with us, simply log in to access your discounted prices. You'll also gain access to quantity buy rates and special offers.
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- If you have forgotten your password, you can head to our Forgot Password page. Here, you can enter your login email addess and it will send you a reminder of your current password.
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- If you have forgotten your login email address, please contact our head office (08 9446 6333) for further direction.
Delivery
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- If the stock is available, we typically have the goods ready for despatch within 1 hour, however there are various factors that can affect this time.
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- Often for metropolitan areas where we operate, deliveries will be made using our own delivery service. Additionally, we also use third party couriers and Australia Post.
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- Yes, we do offer local pickup options for customers in the area. You can select the store you would like to collect from during checkout, and once your order is ready we will notify you that it is available for collection. This is a convenient option for customers who prefer to collect their orders in person and avoid shipping costs.
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- While we aim to have all orders ready within 1 hour, please note that various factors such as order size and volume may affect this timeframe. Once your order is prepared, you will receive an email notification.
General
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- No, we are exclusively a hardware wholesaler, specialising in servicing the cabinet making industry.
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- If you're uncertain about who your sales representative is and would like to reach out to them, please contact your local branch, and we'll be happy to assist you in connecting with the right person.
Still Have Questions?
Didn't find the answers you were looking for? Try contacting your local branch, you can find our details on our contact page. Alternatively, you can submit an online form below.
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